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How Does HostCheck Test Web Hosts?


We test all hosts that apply for certification according to the guidelines as set below. We will typically sign up anonymously for an account and look at the responsiveness and professionalism of the support mechanisms in place. We also pay specific attention to network connectivity during this test period. If our site goes down for any length of time during the testing period it will be noted. We also review the functionality of their control panels, the accuracy of their contact information as well as the proper functioning of links and the implementation of standard industry policies dealing with such issues as Acceptable Use, Privacy and Refunds.

Certification Process
What We Look For When Testing

  • Network Speed
  • Network Connectivity
  • Network Reliability
  • Customer Feedback
  • Customer Support
  • Quality Of Online Assistance Resources
Some Of The Techniques Used To Test

  • Anonymous Account Creation
  • Control Panel Review
  • File Transfers
  • Review Of Online Assistance Resources
  • Review Of Response To Request For Assistance
  • Traceroutes, Pings, NSLookups and WHOIS
  • Research On Various Web Hosting Forums
Minimum Requirements Necessary For Certification

  • Minimum e-Mail Based Support
  • Account Set Up Time Under 24 Hours
  • Multiple Connections To The Internet
  • Anonymous WHOIS Record
  • The Site IP/Domain Can Not Be Listed By Any Anti-Spam Organization Database
  • More than 1% downtime recorded during testing period. (Typically 1 Week)
Reasons To Provide A Conditional Certification Status

  • Found Dead Links
  • Lack Of Online FAQ - Knowledge Base - Support Center
  • No Physical Site Address Clearly Listed In The WHOIS Record
  • Lack Of A Telephone Number Posted In The WHOIS Record
  • Lack Of A Clear Refund Policy
  • Lack Of A Clear Terms Of Service/Acceptable Use Policy
  • Recorded Minor Downtime (Less Than 1%) During The Testing Period
Reasons That Will Be Cause Termination Of Membership

  • 3 Unresolved Disputes Within A 3 Month Period
  • Failure To respond To Inquiries We Make About Complaints We Receive
 
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