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What We Look For When Testing
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- Network Speed
- Network Connectivity
- Network Reliability
- Customer Feedback
- Customer Support
- Quality Of Online Assistance Resources
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Some Of The Techniques Used To Test
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- Anonymous Account Creation
- Control Panel Review
- File Transfers
- Review Of Online Assistance Resources
- Review Of Response To Request For Assistance
- Traceroutes, Pings, NSLookups and WHOIS
- Research On Various Web Hosting Forums
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Minimum Requirements Necessary For Certification
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- Minimum e-Mail Based Support
- Account Set Up Time Under 24 Hours
- Multiple Connections To The Internet
- Cannot Have An Anonymous WHOIS Record
- The Site IP/Domain Can Not Be Listed By Any Anti-Spam Organization Database
- Maintain 99.8% recorded uptime.
- A minimum of 6 consecutive months activly engaged in the web hosting business.
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Reasons To Provide A Conditional Certification Status
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- Found Dead Links
- Having Excessive Unsatisfactory Reviews
- Lack Of Online FAQ - Knowledge Base - Support Center
- No Physical Site Address Clearly Listed In The WHOIS Record
- Lack Of A Telephone Number Posted In The WHOIS Record
- Lack Of A Clear Refund Policy
- Lack Of A Clear Terms Of Service/Acceptable Use Policy
- Recorded Uptime Below 99.8%
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Reasons That Will Cause Termination of Membership
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- 3 Unresolved Disputes Within A 3 Month Period
- Failure To respond To Inquiries We Make About Complaints We Receive
- Failure to Provide an Eligible Refund Within 10 Days
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